When you or a loved one is sick or hurt, your priority is getting care as soon as possible. In the case of a serious or life-threatening concern, your first choice should be going to the emergency room.

But what options do you have available if you have a minor, non-emergency concern like a sore throat, a rash or an ear infection? What if it’s 3 AM or you’re away from home, and away from your primary care physician?

To help you manage your health concerns round the clock, there are a variety of options for where you can go for care, which may save you time and money!

Free! 24/7 Nurseline

Your plan’s 24/7 Nurseline can provide expert advice for several health care topics, like:

  • Choosing where to go for medical care
  • Finding a doctor or hospital to best fit your needs
  • General health and wellness help
  • Answers to common health questions

How do I access this care?

Call the number on your plan ID card to access your plan’s Nurseline.

$ Online Doctor Visits

Online Doctor Visits let you or your covered dependent(s) have a video visit with a board-certified doctor using a smartphone, tablet or computer with a webcam. No appointments, no driving and no waiting at an urgent care center. Doctors are available 24/7 to assess your condition and, if it’s needed, they can send a prescription to your local pharmacy.

Use these visits for minor health concerns including:

  • Sinus problems
  • Cold or flu symptoms
  • Fever
  • Rashes
  • Infections
  • Allergies and allergy symptoms
  • Pinkeye
  • Any other common health condition

What’s the estimated cost?

For anyone enrolled in an Anthem or UHC medical plan, each Online Doctor Visit is a flat fee of $49. For anyone enrolled in a Kaiser plan, each Online Doctor Visit is free.

How do I access this care?

Depending on your medical plan provider, you will have different services available and also different instructions to accessing your Online Doctor Visits.

To find out how to access your plan’s Online Doctor Visits and for more details on the programs, visit the Online Doctor Visits page.

$ Retail Clinics

Visiting a retail or convenient care clinic gives you access to treatment that’s nearby. Speak to the clinic provider about your concerns on your minor health condition, which may include:

  • Cold or flu symptoms
  • Allergies and allergy symptoms
  • Earaches
  • Sore throats
  • Minor cuts
  • Minor skin conditions (i.e. rashes)
  • Minor injuries
  • Any other acute, minor health concern

Plus, retail clinics are a great cost-effective place to get your annual flu shot!

What’s the estimated cost?

Based on data from UnitedHealthcare (UHC), retail clinic visits typically cost around $65.

How do I access this care?

Many retail or convenient care clinics are available at large pharmacy chains, such as the CVS MinuteClinic and the Walgreens Healthcare Clinic. Some supermarkets like Walmart and Target also have clinics available in select locations.

$$ Primary Care Physician (PCP)

Your primary care physician (or PCP) is often someone who treats you and your covered dependent(s) on a consistent basis. It is helpful to have a PCP that you feel comfortable with and who knows your and your family’s health history. Plus, your PCP is the best person to go to for your routine preventive care – which is covered in full if you see an in-network provider!

Your PCP can provide care for:

  • Cold or flu symptoms
  • Allergies and allergy symptoms
  • Earaches
  • Sore throats
  • Minor cuts
  • Minor skin conditions (i.e. rashes)
  • Minor injuries
  • Any other acute, minor health condition

Plus, you can also get your annual flu shots from your PCP as well!

If you may require additional care, your PCP can provide recommendations and next steps for finding a specialist or provider to better treat your specific health concern.

What’s the estimated cost?

Based on data from UnitedHealthcare (UHC), PCP visits typically cost around $120.

How do I access this care?

Access your plan’s network provider search on the Find a Network Provider page.

$$-$$$ Urgent Care Centers

If you need after-hours care for something more serious than a cold, but it’s not an emergency, an urgent care center may be your best option.

A visit to an urgent care center can help with health concerns ranging from:

  • Respiratory issues – like a cough, pneumonia or asthma
  • Infections (skin, eye, ear/nose/throat, genital/urinary infections)
  • Lower back pain
  • Stomach pains or concerns – like vomiting or diarrhea
  • Minor injuries (burns, injuries requiring stitches, sprains, small factures)
  • Any other minor injury or non-life threatening illness

What’s the estimated cost?*

Based on data from UnitedHealthcare (UHC), urgent care visits typically cost around $190.

How do I access this care?

Access your plan’s network provider search on the Find a Network Provider page.

$$$$ Emergency Room (ER)

Visit an emergency room (ER) center if you have a serious and immediate health concern, such as:

  • Kidney stones
  • Chest pain
  • Shortness of breath
  • A severe asthma attack
  • Major burns
  • Severe injuries, such as broken bones or deep cuts
  • Any other emergency condition

If the concern is life-threatening, call 911.

What’s the estimated cost?

Based on data from UnitedHealthcare (UHC), ER visits typically cost around $1,700.